Copyright: Copyright © Corel Corporation. 1999.   Wednesday, June 02, 1999 11:34:49. All Rights Reserved.
Citation: Copyright © Corel Corporation. 1999. All Rights Reserved.


Corel Support and Services

The Corel application you are using is supported by the Corel Client Services team which is committed to provide quality customer service and support that is easy to access and convenient to use, while fostering one-to-one customer relationships.

If you have a question about the features and functions of Corel applications, look in the user guide, consult the online Help for the application you are using, or review the manuals in the Corel Reference Center (available in WordPerfect Office 2000, Paradox 9, and Corel WordPerfect Suite 8). You can also find updates and technical information in the Release Notes that were not available at press time.

 Related Topics


Technical support on the World Wide Web

The World Wide Web address for Corel on the Internet is www.corel.com. Users in Germany can use www.corel.de and users in Ireland can use www.corel.ie. From Corel's home page, you can use a variety of support options.

Support Newsgroups

The Corel Support Newsgroups, accessible from the Corel Web site, are intended to let users exchange information, tips, and techniques with other users of Corel applications. The newsgroup is located at www.corel.com/support/newsgroup.htm.

Knowledge Base

From Corel's searchable Knowledge Base, you can read, print, or download documents that contain answers to many of your Corel technical questions or problems. The Knowledge Base is located at kb.corel.com.

AnswerPerfect

AnswerPerfect is a convenient technical support service provided by Corel for customers in Canada and the United States that use English language versions of our products.

Corel is committed to responding to AnswerPerfect support incidents within one business day. However, there may be delays associated with the World Wide Web that will prevent an immediate response. Please contact Corel Technical Services by telephone for all critical support issues.

You can access AnswerPerfect support at www.corel.com/support/answerperfect.htm.

Paradox users are not eligible for AnswerPerfect support.

File Transfer Protocol (FTP)

You can download printer drivers, patches, plugs, updates, or other files located on the anonymous FTP site at ftp.corel.com. For information about this site, see www.corel.com/support/ftpsite/ftpindex.htm.

 Related Topics


Other Corel technical support options

Corel offers the following technical support options, most of which are available 24 hours a day, 365 days a year. These services are useful if you prefer not to pay for support or if you encounter problems during off-hours.

IVAN (Interactive Voice Answering Network)

The Interactive Voice Answering Network provides answers to commonly asked questions about Corel products and is available 24 hours a day, 365 days a year. It is regularly updated with the latest information, tips, and tricks. You can also request that IVAN solutions be faxed to you. There is no charge for this service beyond the cost of the telephone call. To use this service, call:

North America	(613) 728-1937

Rest of world	+353-1-708-2525, select option 1 (Ireland-based phone number)

Automated FAX On Demand

Technical Support maintains an Automated FAX On Demand system of numbered documents that contain up-to-date information about common issues, tips, and tricks. This service is available 24 hours a day, 365 days a year. To use this service, call:

North America	(613) 724-3456

Rest of world	+353-1-708-2525, select option 2 (Ireland-based phone number)

CompuServe

If you have a CompuServe membership, you can interact with other users and Corel volunteers to obtain product information and support. You can also quickly search Corel's technical information database for answers to many of your technical questions or problems, and download printer drivers and other files. CompuServe is available 24 hours a day, 365 days a year, including holidays. Corel volunteers respond from 8:30 a.m. to 5:00 p.m. Eastern Time, from Monday to Friday, excluding holidays.

To access Corel on CompuServe, enter GO COREL at the CompuServe prompt.

Bulletin Board System (BBS)

If you have a modem and a communications software package, you can access Corel's BBS. You can use the BBS to download files, including printer drivers, troubleshooting information, and utilities. You can also transfer problem files to Customer Support through the BBS. This option is available only outside North America. To access the BBS, call:

+353-1-708-2700 (Ireland-based phone number)

+31-10-4763232 (Netherlands-based phone number)

 Related Topics


Telephone technical support options

Corel users can use complimentary and fee-based telephone technical support options. This online Help file explains the three levels of support that are available to you and your organization.

Classic Service

Classic Service is designed to address the technical support needs of Corel users. This service helps with basic installation and configuration issues. See "Telephone numbers for technical support" below for more information.

Classic Service is not available for Academic, OEM, "White box" or trial versions of Corel applications.

Priority Service

Priority Service is a fee-based service for users that require the help of second-level technicians. Priority Service may be purchased by the minute, by the incident, or on a term basis. Options range from core business hour access for individual users to around-the-clock access for multiuser environments. See "Telephone numbers for technical support" below for more information.

Premium Service

Premium Service is Corel's highest level of support. This fee-based service is designed for organizations that want to establish a direct relationship with Corel and for organizations that employ dedicated support professionals or have centralized technical management. See "Telephone numbers for technical support" below for more information.

Telephone numbers for technical support

	Classic Service	Priority Service	Premium Service
Graphics applications (including CorelDRAW and Corel PHOTO-PAINT)
Business Productivity applications (including WordPerfect, Quattro Pro, Corel Presentations, and CorelCENTRAL)
Paradox
Before calling Corel Technical Support

Before you call Corel Technical Support, please have the following information available to assist the Technical Support representative in helping you.

•	A brief description of the problem, including the exact text of any error messages received, and the steps required to recreate the problem.

•	The type of computer, monitor, pointing device (for example, mouse or tablet), printer, and video card (display adapter) you are using.

•	The version number of Microsoft Windows you are using. To find the version number, in Windows Explorer, click Help, and choose About Windows 95, About Windows 98, or About Windows NT.

•	The version number of the Corel application you are using. To find the version number, click Help, About (the name of your Corel application) in an application.

•	List of any applications loaded into RAM. Check the Startup folder in the Programs menu to determine if you are running any other applications.

You must provide your Personal Identification Number (PIN) or serial number (found on the Product Authenticity Card) each time you call Corel Technical Support. This information is available in the About dialog boxes in your application.

To view and edit your serial number and PIN

1.	Click Help, About (the name of your Corel application).

2.	Click Edit Serial Number/PIN.

3.	Type your serial number.

4.	Type your Personal Identification Number (PIN).

 Related Topics


Professional Services

Corel Professional Services is a team of experienced professionals ready to assist you in implementing a complete technology solution and realizing your IT objectives by helping you:

•	select and deploy new technologies without generating

•	unexpected training, support and administration costs

•	extend the life of your legacy hardware and software to maximize

•	the return on your IT investment

•	optimize the performance of your existing Corel technologies

Corel Professional Services offers a range of services including:

•	planning and design

•	development

•	deployment

•	support

You may choose to engage Corel Professional Services for some or all of these services, depending on the scope of the project and the availability of your company's resources. For more information about Corel Professional Services, visit www.corel.com/support/professional on the World Wide Web. If you would like a representative of the North American Corel Professional Services team to contact you, please e-mail proservices@corel.ca. Outside of North America, you can contact Corel Professional Services through e-mail at dub-ps@corel.ie or by phoning 353-1-7082580 (Dublin).

 Related Topics


Corel Solution Partners

Corel Solution Partners is a comprehensive resource for developers and consultants interested in providing products, solutions or services to their customers. The program provides software, utilities, and complimentary software for development and testing (available to Platinum members only); technical support*, information and marketing opportunities are also available.

What are we looking for in a Corel Solution Partner?

We're looking for people who are committed to benefiting their customers with Corel solutions, are willing to increase their knowledge and skills in Corel products, and are experienced in developing third-party tools, Internet solutions, integration and services.

Opportunities abound

As a partner, you can increase your visibility through the Corel Solution Partner Product Guide and the Consultant Directory (available to Platinum members only) and other joint marketing activities. As part of the Corel team, you can join us in expanding markets around the world.

Powerful development tools

Corel Solution Partners have access to powerful and flexible tools that improve the quality of their development project and reduce the effort required to integrate products and to develop custom solutions. These tools, including Paradox ObjectPAL, Microsoft Visual Basic, and PerfectScript, offer superior programming and recording capabilities that allow for advanced automation of your projects.

Single point of contact

To join the program you may submit an application on the Internet at https://livewire.corel.com/cfscripts/SolutionPartners/applynow.cfm. More information on the program is available on the Internet at www.corel.com/partners_developers/csp/index.htm, by email at partners@corel.com, or by calling (613) 728-7180.

*Platinum partners receive 10 free technical support/developer support incidences on a 1-800 line. Standard partners pay a fee. All fees subject to change without notice.

 Related Topics


Customer Service

Corel Customer Service can promptly and accurately provide you with information about Corel product features, specifications, pricing, availability, and services. You can access Customer Service support through the following avenues.

World Wide Web

You can access general customer service and product information through the World Wide Web at www.corel.com/support.

Mail, fax, email

You can send specific customer service questions to Corel Customer Service representatives by mail, fax, and email.

Corel Corporation
Corel Customer Service
1600 Carling Ave.
Ottawa, Ontario
Canada K1Z 8R7

Fax: 613-761-9176

E-mail: custserv2@corel.ca.

Telephone

You can also telephone Corel Customer Service centers with your questions.

In North America, you can reach Corel Customer Service by calling our 1-800-772-6735 toll-free line. The hours of operation are 9:00 a.m. to 9:00 p.m., Eastern Time, Monday through Friday, and from 10:00 a.m. to 7:00 p.m. on Saturday.

Corel customers residing outside North America can contact Corel Customer Service representatives in Dublin, Ireland on a toll line at 353-1-706-3916 or call a local authorized Corel Customer Service Partner. The following is a list of phone numbers for authorized Corel Customer Service Partners around the world:

Country	CorelDRAW and Graphics		WordPerfect Office 2000 Paradox Corel WordPerfect Suite 8
Argentina	0-800-3-9192		0-800-3-9192
Australia	1-800-658-850		1-800-658-850
Austria	0800-201583		0800-201582
Belgium	0800-11930		0800-72171
Denmark	800-187-55		800-186-96
Finland	0800-1-13502		0800-1-13502
France	0800-90-65-12		0800-91-60-48
Germany	0130-815074		0130-829443
Hong Kong	810-COREL		810-COREL
Ireland	1-800-242800		1-800-688400
Italy	06-52362602		06-52362602
Japan	03-5645-8567		03-5645-8567
Luxembourg	0800-2213		0800-2213
Mexico	01-800-024-2673		01-800-024-2673
Netherlands	0800-22-2084		0800-22-5061
New Zealand	0800-COREL-1		0800-COREL-1
Norway	800-11661		800-11673
Portugal	0800-8-53-001		0800-8-53-001
Singapore	65-9637-0228		65-9637-0228
South Africa	0800-23-4211		0800-23-4211
South Korea	82-2-3444-5166		82-2-3444-5166
Spain	900-95-35-38		900-94-35-35
Sweden	020-791-085		020-791-097
Switzerland	0800-55-8224		0800-55-7845
U.K.	0800-581028		0800-973189
 Related Topics


Classic Service for Business Productivity applications

Classic Service is not available for Academic, OEM, "White box" or trial versions of Corel applications.

North America

Classic Service provides registered users with complimentary technical service on a toll line (Monday to Friday from 8:30 a.m. to 7:30 p.m., Eastern Time). Classic Service is designed to help with basic installation and configuration issues. Classic Service for WordPerfect, Quattro Pro, Corel Presentations, and Corel CENTRAL have 30 day installation service from the first call.

Note: Enhanced Macro, XML/SGML, and Visual Basic for Applications (VBA) questions are not covered under Classic Support. Users needing assistance with these items should contact Priority service.

Corel offers unlimited Classic support for the life of the product through a $60 subscription fee. If you wish to purchase unlimited Classic support, call the Classic support number listed below or visit our home page at www.corel.com.

WordPerfect Office 2000: 716-871-2325 in the U.S.A or 613-728-5324 in Canada

WordPerfect Office 2000 (Voice-powered Edition): 716-871-2326 in the U.S.A or 613-728-6018 in Canada

WordPerfect Office 2000 (Legal Edition): 716-871-2314 in the U.S.A or 613-728-2524 in Canada

International

Corel customers residing outside North America can contact a local authorized Classic Service Partner as listed below, or Classic Service representatives in Dublin, Ireland on a toll line +353 1 7082500. Hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all our local Classic Service Partners.

Country	Phone Number*

(*phone numbers are subject to changes without notice)

EUROPE and SOUTH AFRICA

Austria	(0)1 58924109

Belgium Dutch	(0)2 7144159

Belgium French	(0)2 7144109

Croatia	(0)1 4841166

Czech Republic 	(0)2 3123871

Denmark	35258009

Finland	(0)9 22906009

France	(0)1 40927623

Germany	(0)180 5258210

Hungary	(9)1 3275737

Ireland	(0)1 7082500

Italy	(0)6 52354237

Netherlands	(0)20 5040650

Norway	22971909

Poland	(0)71 3477279

Portugal	0800 853042

Russia	095 3782111

Singapore 	1800 651042

Slovakia 	(0)2 3123871

South Africa	0860 223388

Spain	91 6613506

Sweden	(0)680 711750

Switzerland	(0)848 807570

United Kingdom	(0)171 2988515

SOUTH AMERICA

Argentina	(0) 114 9546500

Brazil 	(011) 3040-7740

Chile 	(0)2 2361023

Colombia	(9)1 6196012

Mexico	01800 2142673

ASIA and PACIFIC

Australia 	1300 650 601

China	0(10) 65541914

Hong Kong	81003729

India 	(0)11 3351948

Indonesia 	803 657266

Japan 	(0)3 56458379

Malaysia 	1800 8001090

New Zealand	(0)9 5261155

South Korea	(0)2 34446781

Taiwan	(0)2 25509502

MIDDLE EAST

Israel	(0)2 6793723

UAE	4366885

 Related Topics


Priority Service for Business Productivity applications

North America

Priority Service provides users with technical service for current and previous versions of Corel business applications. A service incident is defined as the resolution of one technical question, problem, or issue, regardless of the number of telephone calls required to resolve it. Problems submitted via email will be answered via email and are considered low priority.

Priority Service gives customers access to Priority Technicians 24 hours a day, seven days a week. This service can be purchased on a per incident or per minute basis. Calls are reported to second-level Priority Technicians on Corel's toll-free 1-800 service lines, (or 1-900 lines if paying per minute).

Per-Incident: Per Incident Service can be purchased at the time of the incident or in packs of five or ten. Customers can pay with a major credit card at the time of the incident. Customers who pre-purchase packs of five or ten incidents must also pay with a major credit card, unless they purchase incidents before the incident occurs. Pre-purchased packs expire one year from the purchase date. Telephone calls for Per-Incident Service should be placed on the toll free Priority Service number listed for the appropriate products. Note: Customers have the option of purchasing Priority Service for business hours for a lower cost than the 7X24 option.

Per-Minute: Customers can access Per-Minute Service using the 1-900 Priority Service numbers for $2.00/minute with the first 2 minutes free.

Customers in the U.S.A and Canada can call:

1-800-757-2133

1-900-555-2123 (U.S.A only)

Term	Per Incident	12 Months	12 Months
Contacts	1	1	1
Incidents	Unlimited	5	10
Price (11 x 5)	$25 US	$99 US	$189 US
Price (7 x 24)	$40 US	$149 US	$249 US
Note: These rates may not apply to Academic, OEM, "White Box" or trial versions. Contact Corel Technical Support for more information.

International

Corel customers residing outside North America can contact Priority Service representatives in Dublin, Ireland on a toll line at +353-1-7082500 or by calling a local authorized Priority Service Partner as listed under Classic Service.

Information on Priority Services can also be got through authorized Priority Service Partners as listed under Classic Service or by calling representatives in Dublin.

The hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all of our local Priority Service Partners.

 Related Topics


Premium Service for Business Productivity applications

North America

Premium Service is designed for customers who require account management services and immediate access to Corel's most skilled service personnel. Premium Service is available for WordPerfect Office 2000 and the CorelDRAW line of graphics applications. Customers can choose from five Premium agreements: Premium Ultra Lite, Premium Lite, Premium Standard, Premium Plus, and Premium Elite. These programs were designed to be very flexible to let customers tailor service agreements to meet their needs. Customers can purchase additional options to enhance the core features of each service agreement. Premium Service offerings are subject to change without notice. For more information about Premium Service options, call 1-800-861-2005.

International

Corel customers residing in Europe can contact Premium Service representatives in Dublin, Ireland on a toll line at +353-1-7082580

Corel customers can also contact our authorized Classic Service Partners as listed for information on receiving Premium Services in the International market.

 Related Topics


Classic Service for Graphics applications

Classic Service is not available for Academic, OEM, "White box" or trial versions of Corel applications.

North America

Classic Service for Corel graphics applications is a complimentary service delivered on a toll line (Monday to Friday from 8:30 a.m. to 7:30 p.m., Eastern Time). Classic Service is designed to help with basic installation and configuration issues. Graphic application users have access to Classic Service for 30 days from the first call to technical services. Users who require technical service beyond the Classic Service period should review Priority Service options.

Users based in the United States and Canada can reach Classic Service by calling

CorelDRAW (Windows): 613-728-7070

CorelDRAW (MAC): 613-728-4201

Corel PHOTO-PAINT Standalone: 613-728-6398

International

Corel customers residing outside North America can contact a local authorized Classic Service Partner as listed below, or Classic Service representatives in Dublin, Ireland on a toll line +353 1 7082600. Hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all of our local Classic Service Partners.

Country	Phone Number*

(*phone numbers are subject to changes without notice)

EUROPE and SOUTH AFRICA

Austria	(0)1 58924130

Belgium Dutch	(0)2 7144131

Belgium French	(0)2 7144130

Croatia	(0)1 4841166

Czech Republic 	(0)2 3123871

Denmark	35258030

Finland	(0)9 22906030

France	(0)1 40927620

Germany	(0)180 5258211

Hungary	(9)1 3275737

Ireland	(0)1 7082600

Italy	(0)6 52354237

Netherlands	(0)20 5040570

Norway	22971930

Poland	(0)71 3477279

Portugal	0800 853042

Russia	095 3782111

Slovakia 	(0)2 3123871

South Africa	0860 223388

Spain	91 6613627

Sweden	(0)680 711751

Switzerland	(0)848 808590

United Kingdom	(0)171 2988516

SOUTH AMERICA

Argentina	(0)114 9546500

Brazil 	(011) 3040-7740

Chile 	(0)2 2361023

Colombia	(9)1 6196012

Mexico	01800 2142673

ASIA and PACIFIC

Australia 	1300 650 601

China	0(10) 65541914

Hong Kong	81003729

India 	(0)11 3351948

Indonesia 	803 657266

Japan 	(0)3 56458379

Malaysia 	1800 8001090

New Zealand	(0)9 5261155

Singapore 	1800 651042

South Korea	(0)2 34446781

Taiwan	(0)2 25509502

MIDDLE EAST

Israel	(0)2 6793723

UAE	4366885

 Related Topics


Priority Service for Graphics applications

North America

Priority Service provides users with technical service for current and previous versions of Corel graphics applications. A service incident is defined as the resolution of one technical question, problem, or issue, regardless of the number of telephone calls required to resolve it. Problems submitted via email will be answered via email and are considered low priority.

Priority Service gives customers access to Priority Technicians from 8:30 a.m. to 7:30 p.m., Eastern Time. This service can be purchased on a per incident or per minute basis. Calls are reported to second-level Priority Technicians on Corel's toll-free 1-800 service lines (or 1-900 lines if paying per minute).

Per-Incident: Per Incident Service can be purchased at the time of the incident or in packs of five or ten. Customers can pay with a major credit card at the time of the incident. Customers who pre-purchase packs of five or ten incidents must also pay with a major credit card, unless they purchase incidents before the incident occurs. Pre-purchased packs expire one year from the purchase date. Telephone calls for Per-Incident Service should be placed on the toll free Priority Service number listed for the appropriate products

CorelDRAW: 1-800-205-4295

Corel PHOTO-PAINT Standalone: 1-800-792-6735

CorelDRAW and PhotoPaint for the Power Macintosh: 1-800-205-4295

Per-Minute: Customers can access Per-Minute Service using the 1-900 Priority Service numbers for $2.00/minute with the first 2 minutes free.

CorelDRAW:  900-733-8780

Term	Per Incident	12 Months	12 Months
Contacts	1	1	1
Incidents	Unlimited	5	10
Price (11 x 5)	$25 US	$99 US	$189 US
Note: These rates may not apply to Academic, OEM, "White Box" or trial versions. Contact Corel Technical Support for more information.

International

Corel customers residing outside North America can contact Priority Service representatives in Dublin, Ireland on a toll line at +353 1 7082600 or by calling a local authorized Priority Service Partner as listed under Classic Service.

The hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all of our local Priority Service Partners

 Related Topics


Premium Service for Graphics applications

North America

Premium Service is designed for customers who require account management services and immediate access to Corel's most skilled service personnel. Premium Service is available for WordPerfect Office 2000 and the CorelDRAW line of graphics applications. Customers can choose from five Premium agreements: Premium Ultra Lite, Premium Lite, Premium Standard, Premium Plus, and Premium Elite. These programs were designed to be very flexible to let customers tailor service agreements to meet their needs. Customers can purchase additional options to enhance the core features of each service agreement. Premium Service offerings are subject to change without notice. For more information about Premium Service options, call 1-800-861-2005.

International

Corel customers residing in Europe can contact Premium Service representatives in Dublin, Ireland on a toll line at +353-1-7082580

Corel customers can also contact our authorized Classic Service Partners as listed for information on receiving Premium Services in the International market.

 Related Topics


Classic Service for Paradox

Classic Service is not available for Academic, OEM, "White box" or trial versions of Corel applications.

North America

Classic Service for Paradox is available for the life of the product. The life of the product is defined as the time period commencing when Corel introduces the product until six months after Corel stops selling the product.

Paradox Classic Service is available from Monday to Friday 10:00 a.m. to 7:00 p.m., Eastern Time by calling 1-613-728-4657.

Issues supported by the Classic Service:

•	Installation / Up & Running locally.

•	Program groups / icons are not created

•	File types not registering

•	Issues pertaining to upgrade of existing BDE or IDAPI engines

International

Corel customers residing outside North America can contact a local authorized Classic Service Partner as listed below, or Classic Service representatives in Dublin, Ireland on a toll line +353 1 7082500. Hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all our local Classic Service Partners.

Country	Phone Number*

(*phone numbers are subject to changes without notice)

EUROPE and SOUTH AFRICA

Austria	(0)1 58924109

Belgium Dutch	(0)2 7144159

Belgium French	(0)2 7144108

Croatia	(0)1 4841166

Czech Republic 	(0)2 3123871

Denmark	35258009

Finland	(0)9 22906009

France	(0)1 40927623

Germany	0180 5258212

Hungary	(9)1 3275737

Ireland	(0)1 7082500

Italy	(0)6 52354237

Netherlands	(0)20 5040650

Norway	22971909

Poland	(0)71 3477279

Portugal	0800 853042

Russia	095 3782111

Singapore 	1800 651042

Slovakia 	(0)2 3123871

South Africa	0860 223388

Spain	91 6613711

Sweden	(0)680 711750

Switzerland	(0)848 807570

United Kingdom	01923 209180

SOUTH AMERICA

Argentina	(0) 114 9546500

Brazil 	(011) 3040-7740

Chile 	(0)2 2361023

Colombia	(9)1 6196012

Mexico	01800 2142673

ASIA and PACIFIC

Australia 	1300 650 601

China	0(10) 65541914

Hong Kong	81003729

India 	(0)11 3351948

Indonesia 	803 657266

Japan 	(0)3 56458379

Malaysia 	1800 8001090

New Zealand	(0)9 5261155

South Korea	(0)2 34446781

Taiwan	(0)2 25509502

MIDDLE EAST

Israel	(0)2 6793723

UAE	4366885

 Related Topics


Priority Service for Paradox

North America

Priority Pay-As-You-Go Support

Priority Pay-As-You-Go Support is available to Paradox users with questions concerning non-programming issues, including menu commands, forms, reports, queries, product features and aspects of the user interface. Priority Pay-As-You-Go support for Paradox 9 costs $2.95 US per minute and can be obtained by calling 1-900-733-PDOX (7369).

Priority Pay-As-You-Go Support is for non-programming questions pertaining to:

User Interface including

•	location of menu commands

•	basic toolbar customization issues (standard, global, align etc.)

•	user-defined preferences

•	menu command availability

Basic Application Creation including

•	functionality of all experts (start-up, form, report, table and UIOBJECT experts such as button, text, graphic and OLE)

Note: For the UIOBJECT experts, only questions or issues dealing with predefined expert functionality will be addressed. Users with questions about UIOBJECTS with custom or modified code should use the applicable Priority Standard or Priority Plus Support options for Paradox.

Priority Personal Support

Priority Personal Support is for users with questions concerning non- programming issues, such as commands, forms, reports, queries, product features and aspects of the interface. A single incident costs $50 US. Priority Personal Support for Paradox 9 can be obtained by calling 1-888-764-PDOX (7369).

Priority Personal Support is for non-programming questions pertaining to user interface:

•	location of menu commands

•	basic toolbar customization issues (standard, global, align, etc.)

•	user-defined preferences

•	menu command availability

•	functionality of all experts (startup, form, report, table and UIOBJECT experts, such as button, text, graphic and OLE)

Note: For the UIOBJECT experts, only questions or issues dealing with predefined expert functionality will be addressed on this line. Users with questions about UIOBJECTS with custom or modified code should use the applicable Priority Standard or  Priority Plus Support options for Paradox.

Priority Standard Support

Paradox Priority Standard Support is for users with questions about the database engine, ObjectPAL (support for user-created applications) or database design (assistance designing data models and schematics). Priority Standard Support for Paradox 9 is available at a cost of  $75 US per incident and can be obtained by calling 1-888-765-PDOX (7369).

Priority Standard Support is geared toward providing support for all user-created applications and custom coding routines, as well as any Borland Database Engine issue regarding configuration and/or native driver connectivity.

Priority Standard Support is for issues pertaining to:

Borland Database Engine (BDE): Network environment, multiuser configuration for native drivers. Native drivers are defined as those drivers that are included in, but not limited to, the following packages:

•	Paradox 9 Standalone

•	WordPerfect Office 2000

•	Paradox 9 Runtime

The drivers are as follows:

•	Paradox

•	dBase

•	Microsoft® Access

Database Design: Including, but not limited to, assistance with: normalization of tables, table design, table links, table look ups, referential integrity, password protection, key definition and picture fields.

Datamodel: Including, but not limited to, assistance with the design or editing of datamodels and schematics.

Java: Including, but not limited to, basic assistance with: Java runtime Environment (JRE), Java Development Kit (JDK), installing and configuring JDBC drivers.

Web Publishing: Including, but not limited to, basic assistance with: web server concepts, Jrun servlet runner.

Priority Plus Support

Priority Plus Support is advanced support for users with questions regarding client/server connectivity (support between client software and supported SQL servers), the database engine, ObjectPAL or database design. Priority Plus Support for Paradox 9 is available at a cost of $150 US per incident and can be obtained by calling 1-888-770-PDOX (7369).

Priority Plus Support is geared toward providing support for all client/server and SQL server issues, plus user-created applications and custom coding routines, as well as all BDE issues.

ObjectPAL: User-created applications with custom code routines written in ObjectPAL. This includes code written to enhance existing expert-created applications or objects, and “from scratch” applications or objects.

Borland Database Engine (BDE): Any database drivers available to the end user, though predominately supporting SQL server drivers available through the purchase of the following products:

•	Paradox 9 Client Server

•	Borland SQL Links

•	Borland Interbase

Database Design: Including, but not limited to, assistance with: normalization of tables, table design, table links, table look ups, referential integrity, password protection, key definition and picture fields.

Datamodel: Including, but not limited to, assistance with the design or editing of datamodels and schematics.

Java: Including, but not limited to, assistance with: Java runtime Environment (JRE), Java Development Kit (JDK), installing and configuring JDBC drivers.

Web Publishing: Including, but not limited to, assistance with: web server concepts, Jrun servlet runner.

Contacting Priority Service

Priority Service Telephone Numbers for Paradox:

Pay-As-You-Go Support ($2.95 US/minute)	1-900-733-7369

Priority Personal Support ($50.00 US/incident)	1-888-764-7369

Priority Standard Support ($75.00 US/incident)	1-888-765-7369

Priority Plus Support ($150.00 US/incident)	1-888-770-7369

Note: These rates may not apply to Academic, OEM, "White Box" or trial versions. Contact Corel Technical Support for more information.

International

Corel customers residing outside North America can contact Priority Service representatives in Dublin, Ireland on a toll line at +353-1-7082570 or by calling a local authorized Priority Service Partner as listed under Classic Service.

The hours of operation are 9:00 a.m. to 5:00 p.m. or standard business hours for all of our local Priority Service Partners

 Related Topics


Premium Service for Paradox

North America

Premium Service is designed for customers that require account management services and immediate access to Corel’s most skilled support personnel. Premium Support is available for the WordPerfect Office 2000 line of products. Customers may choose from five Premium agreements: Premium Ultra Lite, Premium Lite, Premium Standard, Premium Plus and Premium Elite. A high degree of flexibility has been built into Premium Service programs, allowing customers to tailor support agreements to their needs. For more information on Premium Service options call 1-800-861-2005. Additional options may be purchased to enhance the core features of each program. Premium Service offerings are subject to change without notice.

Premium Support for Paradox covers usability issues or questions concerning non-programming issues

International

Corel customers residing in Europe can contact Premium Service representatives in Dublin, Ireland on a toll line at +353-1-7082570.

Corel customers can also contact our authorized Classic Service Partners as listed for information on receiving Premium Services in the International market.

 Related Topics